We will collect your first and last name, your email address, your telephone number, the company you work for, the subject of your enquiry and any personal information contained in the message section of your enquiry.

We will collect your device's IP address, browser and your device type when you submit your details on one of our forms

We will read your enquiry and use your personal information to respond to it:

If you are making an enquiry about how our services could help your business:

By sending us an email to [email protected] or by submitting an enquiry using the "Get In Touch With Us" form for this reason, you agree that we can contact you about the services that we may be able to provide to you, which may be the same or similar to those that you have enquired about or that your business already receives from us. You are entitled to withdraw your consent to us contacting you by email or by telephone for this reason at any time. If you subsequently decide that you do not want to hear from us about the services we could provide to your business, please let us know by emailing us at [email protected] with the subject heading "Unsubscribe" or please click the "unsubscribe" link at the bottom of any email that we have sent to you. Withdrawing your consent will not affect our use of the personal information prior to you withdrawing that consent but it will mean that we will not be able to contact you about the services we may be able to offer your business in the future.

If you are making an enquiry about how your business could support or work with our business

We will use your personal information to consider and respond to your enquiry in the context of your business because it is in our legitimate interests to use your personal information to consider whether it would be beneficial to work with your business.

If you are from an existing client, supplier or partner of ours and you are making an enquiry about your agreement or relationship with us:

We will use your personal information to consider and respond to your enquiry in the context of your business because it is in our legitimate interests to use your personal information to consider whether it would be beneficial to work with your business.

1. use your personal information to perform an agreement with your business, where we would be unable to provide those services to or receive them from your business without that information (for example, if a particular service or information is to be provided to you at your business, we would be unable to provide that service or information unless we were able to use your personal information for that reason);
2. use your personal information to comply with a legal obligation relating to how we manage our business or our relationship with your business;

If you are a member of the public and you are making an enquiry about whether you could work for us:

We will use your personal information to consider and decide how to respond to your enquiry because it is in our legitimate interests to use your personal information to consider whether we have any suitable job vacancies and to contact you about them. It may also be necessary for us to use your personal information to comply with a legal obligation relating to how we manage our business.

If you are a making an enquiry about our business, about a promotion, competition or other service we have provided on behalf of a particular client of ours or about personal information we or they may have about you:

We will use your personal information to check our files and to consider and decide how to respond to your enquiry because it is in our legitimate interests, and in the legitimate interests of our clients, to use your personal information to consider how we may have used your personal information on behalf of our clients in order to determine how to answer your query. Depending on the subject of your enquiry, it may also be necessary for us to use your personal information to comply with a legal obligation relating to how we manage our business or our relationship with your business.

If you are making any other type of enquiry:

We will use your personal information to consider and respond to your enquiry because it is in our legitimate interests to use your personal information in order to determine how to answer your query. Depending on the subject of your enquiry, it may also be necessary for us to use your personal information to comply with a legal obligation relating to how we manage our business or our relationship with your business.

If we do not know you or your role at your business, we may also use your personal information to confirm your identity and the business that you work for, as well as your role at that business. We do this because it is in our legitimate interests to make sure that your enquiry is genuine and is not being made for fraudulent reasons or is spam. We may also do this because we may be subject to legal obligations which require us to confirm the details that you provide us with before entering into a relationship with you.

1. We may check your personal information by searching for your name and that of your business in publicly available and private databases of businesses and individuals, which will use the details entered by us to provide us with the search results. For example, we may use databases such as those retained by LinkedIn or Companies House for this purpose.
2. If you are a making an enquiry about a promotion, competition or other service we have provided on behalf of a particular client of ours or about personal information they may have about you, we may pass your personal information on to them so that we or they can respond to your enquiry.
3. We may pass your personal information to one of our subsidiaries, LolaGrove Limited, AllGroove Limited, Leadscale Limited, (our "Subsidiaries") so that they can respond to your enquiry if it relates to their business, in which case that Subsidiary will be using it as a separate data controller for the purposes of the Act. For example, if you make an enquiry through the Website about a service offered by LolaGrove, we may pass your personal information to LolaGrove Limited so that they can provide you a response, in which case, LolaGrove Limited will be using it as a separate data controller for the purposes of the Act.

The personal information that we collect from you may be stored at a destination outside the European Economic Area ("EEA") and may be processed by personnel (who work for us or one of our service providers) operating outside the EEA in countries that the European Commission has not decided to offer adequate data protection in accordance with the Act. Where we pass your personal information to parties located outside of the EEA that do not offer adequate protection, if they are not subscribed to an approved data protection framework, such as the EU-US Privacy Shield that permits us to transfer the personal data to them from the UK, we will enter into agreements which enable us to transfer that personal information to them and that enable you to exercise your rights in accordance with the Act. In particular:

1. We use a customer relationship management solution that stores the personal information collected by us about our clients in the United States of America. To ensure that such personal information is provided adequate protection, transfers of personal information to this service provider are made in accordance with the EU-US Privacy Shield. For further information about the EU-US Privacy Shield, see www.privacyshield.gov.
2. Our personnel based in India may have access to personal information when they perform technical maintenance and support activities on our information technology systems. To ensure that such personal information is provided adequate protection, we have put in place standard contractual clauses approved by the European Commission for transfers from data controllers in the EEA to data processors outside the EEA. A copy of these terms can be obtained by emailing us at [email protected].
3. For further details about the locations in which our Subsidiaries may store your personal information, please visit the privacy policy available on their websites.
4. For further details about the locations in which any client of ours may store your personal information (which it will be using as a separate data controller for the purposes of the Act), please see the information that was provided to you in the data collection notice that you received at the time you registered for a promotion, competition or other service offered by that client, or contact that client directly.

If you are making an enquiry about how our services could help your business:

Then we will delete our copy of your personal information held for this purpose if, having discussed your enquiry with you, you tell us that you are not interested in how we can help your business and it becomes clear that there are not other services that we could provide that would be of interest to you. We will delete our copy of your personal information after 10 years from of the last communication that we have had with you, although we may retain a record that you contacted us and the outcome of that contact, to the extent and for so long as we are required to do so by law.

If you are making an enquiry about how your business could support or work with our business:

Then we will delete our copy of your personal information held for this purpose if, having discussed your enquiry with you, we determine that we are unable to work together now or in the future. We will delete our copy of your personal information after 10 years of the last communication that we have had with you, although we may retain a record that you contacted us and the outcome of that contact, to the extent and for so long as we are required to do so by law.

If you are from an existing client, supplier or partner of ours and you are making an enquiry about your agreement or relationship with us:

Then we will keep our copy of your personal information held for this purpose until our relationship comes to an end and we no longer need to comply with a legal obligation that requires us to retain your personal information. We will delete our copy of your personal information by 10 years from the end of our relationship with you, although we may retain a record of the existence of the relationship, to the extent and for so long as we are required to do so by law.

If you have contacted us to ask for the processing of your personal information to be stopped or for your personal information to be erased:

We will retain a record of your request in order to ensure that we comply with your wishes.

For all other enquiries

We will keep our copy of your personal information held for this purpose until the discussion of the subject matter of your enquiry has come to an end and we no longer need to comply with a legal obligation that requires us to retain your personal information. We will delete our copy of your personal information by 10 years from the end of our discussions with you although we may retain a record of the existence of the enquiry, to the extent and for so long as we are required to do so by law.

We will collect your device's IP address, location data, details of webpages, weblogs and other communication data and the resources that you access when you visit our Website our other websites when your device interacts with it.

We will use your personal information to determine how you may be viewing and using our Website:

1. To ensure that content from the Website is presented in the most effective manner for you and your device and for other users and to make improvements to it;
2. To recognise you when you return to our Website. This enables us to record your use of our Website, to personalise our Website content for you and remember your preferences. It also allows you to participate in interactive features on our Website, when you choose to do so
3. To record your visit to our Website and other websites, the pages you have visited and the links you have followed so that we can make suggestions and recommendations to you and other users about services of ours on websites that you and other users may visit. This technology works by tracking how you and others interact with the website, its pages, contents and resources, which then allows us to present you with adverts based on the products or services that you have shown an interest in . We will also measure the effectiveness of these automated suggestions and recommendations by recording when these adverts redirect visitors back to the site, and whether they go on to submit an enquiry or make a purchase so that we can improve the relevance and effectiveness of these suggestions and recommendations in the future;
4. To contact you by email or text message to offer you goods and services where we have recognised that you have returned to our Website and you have previously agreed to receive marketing communications from us;
5. As part of our efforts to keep the Website secure;
6. To administer and maintain the Website by conducting testing and solving errors; and
7. To analyse your and other users' use of the Website in order to create anonymised and aggregated research or statistics from time to time. Once your personal information has been anonymised and aggregated with that of other users, we will no longer be able to identify you or anyone else from the combined information

We will use your personal information that we collect from you and/or cookies placed on your device to confirm that your device and the information provided by you is genuine. We do this by checking it against existing information that may already exist about you on a system operated by LolaGrove Limited. To the extent that this information collected from cookies placed on your device or provided by you is not contained on the system operated by LolaGrove Limited. If the information contained on the system operated by LolaGrove Limited is incorrect or incomplete, then LolaGrove Limited will use the information provided to correct or add to the existing information held on the LolaGrove system to improve it Where personal information is checked against or added to the LolaGrove system for this purpose, LolaGrove Limited will be using it as a separate data controller for the purposes of the Act.

The personal information that we collect from you may be stored at a destination outside the EEA and may be processed by personnel (who work for us or one of our service providers) operating outside the EEA, in countries that do not offer adequate data protection in accordance with the Act. Where we pass your personal information to parties located outside of the EEA in countries that the European Commission has not determined offer adequate data protection, if they are not subscribed to an approved data protection framework, such as the EU-US Privacy Shield, we will enter into agreements which enable us to transfer that personal information to them and that enable you to exercise your rights in accordance with the Act. In particular:

1. Our personnel based in India may have access to personal information when they perform technical support activities on our information technology systems. To ensure that such personal information is provided adequate protection, we have put in place standard contractual clauses approved by the European Commission for transfers from data controllers in the EEA to data processors outside the EEA. A copy of these terms can be obtained by emailing us at [email protected]
2. Other parties that we may pass your personal information to may be located or store your personal information in countries which are not in the European Economic Area and do not offer adequate data protection in accordance with the Act. For further details about the locations in which Google may store your personal information, please visit https://www.google.com/about/datacenters/inside/locations/index.html.

We will keep our copy of the personal information held for this purpose until 12 months from the end of our last update to the Website.